The quality of the products and the customer service are exceptional!!!
Shantelle Kitchen Nelson
From beginning to end the service I received was personal and professional. I was given appropriate recommendations from the beginning and the entire process was seamless. The installation team was even efficient, friendly, professional. They even cleaned up after themselves each day and vacuumed each day after installation. If anyone is thinking of replacing a carpet, this is who you need to use. Similar price to everyone else but the personal service I received was far beyond industry standards. I would highly recommend them to everyone
Job was done in two days the flooring looks beautiful and very easy to work with and friendly clean up after themselves didn't leave any kind of a mess wonderful to work with
Very professional and courteous. Great selection and knowledgeable about products.
Beautiful installation and great customer service.
Excellent customer service, quality products and respectful staff. The owner comes to your home with samples of his products. He was personable and professional. Installers left my home clean and did an excellent job. The owner inspects the work while in progress and checks the next day to make sure you are satisfied! I was tremendously impressed and have already planned for more work to be done on the second floor. Thank you for a great experience!
Although the situation was rectified, the job should have been done right the first time. I had to rearrange my schedule to have them come back to "redo" some areas. I believe the water heater was moved to accommodate this as opposed to having new tiles being cut to the proper size. I also think that, as a gesture of goodwill, there should have been a discount as compensation for this.
Communication with the customer could be better. We did not receive a written invoice at the time of the sale. That should be provided without having to ask for it. We are satisfied with the flooring we purchased.
Punctual and neat
Amy & Andy Ryan Faga
Very happy with both the product and the service. Very professional and efficient.