Although the situation was rectified, the job should have been done right the first time. I had to rearrange my schedule to have them come back to "redo" some areas. I believe the water heater was moved to accommodate this as opposed to having new tiles being cut to the proper size. I also think that, as a gesture of goodwill, there should have been a discount as compensation for this.
Communication with the customer could be better. We did not receive a written invoice at the time of the sale. That should be provided without having to ask for it. We are satisfied with the flooring we purchased.
Punctual and neat
Amy & Andy Ryan Faga
Very happy with both the product and the service. Very professional and efficient.
The floor looks amazing and the installers were totally professional. Could not have had a better experience!
Great product, great service, knowledgeable staff, convenient. The showroom comes to you.
Dominic J Cozzi & Tom
Gary and his team were professional, fast and neat! My new floors matched up perfectly to my old floors for a seamless finish.
I am extremely happy with the inhome services and the final product. The new floor and stairs in our finished basement look amazing. Jonathan and Gary were a pleasure to work with. I will definitely be going straight to them for all my next flooring projects. No need to shop around... I found the company I will work with.
Gary did a fantastic job in installing the hardwood on my main floor. He is very attentive and nice to talk with. I greatly appreciate his wonderful work.
The friendliness of everyone we spoke to and met while we were having our floors installed. We were walked through every step of the way and could not be happier with the outcome!